Modern businesses need to have their networks, servers, and devices running smoothly 24/7. But technology isn’t foolproof. Hiring a knowledgeable IT support company can give you peace of mind when issues arise. But how do you choose the best IT solution? Here are some key qualities to look for when choosing the best IT support for your business.
Specialized IT Services
Every IT company specializes in different areas of technology. Some work with specific hardware, while others may focus on certain operating systems and/or applications. In addition, IT providers differ in their contracts. Some work on an as-needed basis, while others require you to agree to a long-term service package. Make sure you get the details before locking yourself into an agreement.
Experience and References
You wouldn’t offer a high-level position in your company to just anyone, nor should you hire the first IT support company that fits your needs. Ask about their references, experience, and portfolio. Read reviews online and see what people are saying about them on social media. The more positivity, the better.
Company Size and Growth
The size and growth of an IT company can tell you a lot about how their services work. Larger companies tend to automate more and provide one-size-fits-all services, while smaller IT shops tend to get to know you better and provide personalized support. Find out when the company was established, how fast it has grown, and what their goals are for the next 5-10 years. A scalable IT provider with a history of steady growth will be more likely to adapt to your needs.
Maintenance and Upgrades
Technology is evolving more rapidly than ever. Businesses that regularly invest in new hardware and software are often more efficient, productive, and customer-centric than those that rely on old setups for the long term. The most reputable IT support companies include regular upgrades as part of their service. Some may offer upgrades in their standard contract, while others require you to subscribe to a higher-level package. Make sure you know what to expect to keep the latest tech on deck.
Speed and Reliability
The best IT support providers respond to issues quickly and are available nearly anytime. Ask about remote troubleshooting and average turnaround times. This is another quality where customer reviews can give you a good idea of what to expect. Look for companies with a track record of success, and be wary of those with multiple negative reviews.
Service Guarantees and Uptime
Whether it’s a server malfunction or network failure, downtime can cost you more than a few bucks and project delays. Constant downtime will drive customers away and damage your reputation. The best IT companies guarantee 99 percent or more of uptime. The more in tune the company is with your business’ needs, the better they’ll be able to honor their uptime guarantee.
Price and Value
Make sure the cost of the IT support service fits your budget and creates the value you want. Ask about long-term service discounts and whether they charge a flat rate or a customized one based on the services you need. Some will give you a personalized service estimate. Remember that the lowest cost provider may not offer the best value, nor does an expensive provider guarantee reliable service. The best IT candidate will have the qualities you need at a price that fits your budget.
Compatibility with Your Business
Above all, you should choose an IT support solution that caters to the unique needs of your business. Before you shop around, make a list of the services and qualities you need in order of importance. Some IT companies are geared toward small businesses, while others are better suited to assist large corporations. If you’re a startup and need help getting your tech up and running, the right IT company can assess your needs and offer customized solutions.
Just as the best businesses know their customers, the best IT support company should know what your business needs. By hiring experienced IT professionals that adapt to you, you’ll add a sturdy pillar to support your operations. Businesses with dependable and effective IT support have a powerful competitive advantage and are more likely to succeed in the short and long term.